COVID-19 Update - 6.28.20

We are experiencing delays within our process chain. If you see any delays on your end, it has nothing to do with your order being lost; there are simply some added challenges during this time. The good news is we have been able to keep all the Lightwerkz Global employees busy. We are still shipping regularly but there is most likely going to be a slight delay since online sales in general have increased significantly all around The shipping carriers are all overwhelmed; they are understaffed and there is a lack of trucks and planes. So if your order takes an extra day to ship, or an extra day to arrive, please do not be surprised. We are doing the best we can and we thank you for your support during this timing. 

 

What is your shipping cutoff time? 

Cutoff time is 3pm EST. Assuming we have all your parts in stock, the order should ship the same day. If you need a product by a specific date, please call us to find out if its possible to meet your deadline before ordering. Please be aware that there may be discrepancies with shipping calculators or “in stock” status of a product. 

 

Will I receive a tracking number? 

Of course! As soon as your order is shipped you will receive a tracking notification through email. You can also always log into your account and check the tracking information on the order. 

 

Is shipping free? 

Orders over $39 qualify for free shipping within the United States. We will chose the most economic method. If you need a product as quickly as possible, always best to chose an expedited shipping option. 

 

My tracking number states the package has been delivered, but I do not have it. What do I do?

This happens frequently with US Postal Service. They state a package is delivered, but the receiver did not actually receive it. Usually the package ends up being delivered later in the day or the following day. Sometimes it’s been delivered with a neighbor, so please check. If a a day or two passes and there is no sign of the package, please go to your local postal office and have them investigate the missing package.  The good news is; most packages end up in the right hands!

 

Are customs fees included with your shipping charges?

No, our customers will be required to pay customs directly for any import fees associated with their order. 

 

Shipping Quotes

Please add the item in your cart and proceed through the checkout process. The system will display all the options we offer, along with a price.