Self-service returns now available using our Returns Center.
Services
Services are not returnable or eligible for any refunds or exchanges. Cancelled custom services that have been started will result in a forfeiture of deposit that has been taken at the time of original invoice.
Products
Once a product has been used, it's only covered by its warranty and not eligible for return.
Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label.
Due to the nature of our products, Lightwerkz does not accept returns on un-sealed HID bulbs or any items in our Closeouts section. Our standard restocking fee structure is outlined below. Please refer to our exchange and refund policies immediately below for important timelines.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.
Refunds
If you return an item for a refund, it must first meet the criteria stated in our above returns policy. All returns must be received at Lightwerkz within 45 days from their original purchase date. All refunds must be issued back to the original payment source. After 45 days from the original purchase date but within 90 days, we can submit refunds only by store credit or check. After 90 days, we can only provide refunds as store credit. If an order is placed using store credit; and that order requires a refund, the store credit will be re-applied to your account. This policy shall apply to any product purchases or deposits.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift card is a non-returnable item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
Parts may be exchanged if they are in like-new condition with their original unopened packaging for credit towards anything else in-stock. Please note: no products from our "Closeouts" section can be exchanged. Exchanges must be made within 60 days of the original purchase date. For example, you ordered projector "X" but changed your mind and now want to use projector "Y". If your returned part(s) cannot be restocked as "new" we reserve to right to deny the exchange or apply only a partial credit towards your new items (no more than 20% reduction in value.) If you need to make a rushed exchange, you can order the new part first and then return the original for a refund without being subject to any restocking fees on the “exchanged” item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
The customer is responsible for shipping costs to and from our shop. However, if the exchange is necessary because of our mistake, we will cover all shipping charges involved. Free shipping coupons are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange; that promotion is then forfeited and the actual shipping costs will be deducted from the refund/store credit granted.
If you placed an order with us and did not receive an agreement form (which includes all the important shipping information), please email us. This form outlines exactly how to ship your headlights out to protect them while they are in transit.
If you are inexperienced with shipping, please stop by your local UPS or FedEx Kinkos store, they will properly package your headlamps so they will be safe in transit. If you are packing yourself, please use bubble wrap and packing peanuts inside the box. Remove any tabs that are removable, but do not remove any bulbs, wiring harnesses, or ballasts. Make sure the headlamps so do move around in the box by adding additional packing peanuts. We are not responsible for any damages that occur in shipping. We use the same packing materials that the customer uses, if you want your lamps to arrive in one piece, be sure to use all the appropriate materials to protect them! Before closing the box, please print out a paper with the following information: service request, contact info, and any other special instructions.You are responsible for any shipping or import fees to and from our location as a customer. Final invoice will be mailed out via email which includes a shipping cost to return the lights to you.
To return your product, you should mail your product to: Lightwerkz Inc, 5 Merry Lane East Hanover NJ 07936, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.