FAQ

Cutoff time is 1pm EST. Assuming we have all your parts in stock, the order should ship the same day. If you need a product by a specific date, please call us to find out if its possible to meet your deadline before ordering. Please be aware that there may be discrepancies with shipping calculators or “in stock” status of a product. Please be mindful of the status "This item ships from vendor" as that may take additional processing time. 

Of course! As soon as your order is shipped you will receive a tracking notification through email. You can also always log into your account and check the tracking information on the order. 

Orders over $100 qualify for free shipping within the contiguous United States. We will chose the most economic method. If you need a product as quickly as possible, always best to chose an expedited shipping option. 

This happens frequently with US Postal Service. They state a package is delivered, but the receiver did not actually receive it. Usually the package ends up being delivered later in the day or the following day. Sometimes it’s been delivered with a neighbor, so please check. If a a day or two passes and there is no sign of the package, please go to your local postal office and have them investigate the missing package.  The good news is; most packages end up in the right hands!

No, our customers will be required to pay customs directly for any import fees associated with their order. 

Please add the item in your cart and proceed through the checkout process. The system will display all the options we offer, along with a price. 

No Updates at All:

Even if a package has been picked up, sometimes the carriers won't scan the label until it reaches the first sorting facility. During peak season / times, this often gets worse, but don't worry, it doesn't mean the package is really lost. Oftentimes it will end up being delivered before any updates appear online. We will send out a new order in this case, but only once 10 business days pass without any update.

Stopped Updating:

Please contact the carrier with your tracking number and provide notice that something seems wrong. Oftentimes, they can initiate a trace for the package and keep it moving. All shipping labels are generated electronically according to the address information given with your order.

Our primary major sales periods of the year are Memorial Day, Independence Day, Labor Day, Black Friday, and a Holiday Sale. Outside of that, please visit our Promotions page for coupon codes outside of these dedicated sales periods. 

We no longer offer any ongoing promotional discount codes.  Codes cannot be applied during sales, and they cannot be combined with other promotional codes. Some products lines are excluded from all discount codes. Please sign up for our Rewards program in order to receive Lux Bux. These "Bux" can be redeemed for cash back coupon on a future order!

Send us an email with a screen shot and link to the competitors listing. As long as we can verify that the listing is accurate, we should be able to price match for you. The seller must be an authorized reseller for the manufacturer. Amazon and eBay listings are excluded from price matching 

We allow up to 90 days from the original purchase date to return your item for an exchange or store credit. If you wish to return the product for a refund, we allow up to 45 days from the original purchase date. 

Customers are responsible for return shipping costs, unless of course we made an error when we shipped out the order. Please contact us if an error was made, we can send over a return label to the email address on file to begin the exchange process.

Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount.  Refunds can only be processed to the original payment method. Store credit will be sent through an email gift card, which you can apply to your next order with us. 

Our standard restocking fee structure is outlined below. Please refer to our exchange and refund policies for important timelines. 

Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit. 
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.        
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit. 

If the part has been installed, and shows signs of use, we are unable to take the product back for an exchange or refund. Original Osram and Philips bulbs cannot be returned if the authenticity seal has been broken. Any special ordered item, such as a custom headlight conversion, is not eligible to be returned. 

We offer products from a handful of different manufacturers. Warranty coverage will vary between product lines so please go to the product in question and the warranty coverage will be stated in the listing. 

Please contact our customer service department directly to setup a warranty claim. We will assist with troubleshooting to identify what needs to be replaced. Often times there is no need to return the defective part, and a new unit can be shipped to you in exchange for a field-destroyed photo of the original, though some exclusions apply (per the manufacturer's policies).

1) The following brands accept field-destroy coverage:

Morimoto

Profile

ACME

Denso

Matsushita

GTR Lighting

SV4

Xenon Depot

LEDConcepts

2) The following brands must be returned prior to replacement:

Philips

Osram

Diode Dynamics

3) The following product lines must be returned if not serviceable from afar:

Morimoto XB LED Complete Headlights

If a component that's part of a kit or assembly has failed, we will gladly replace the affected part, but not the entire system, as that's unnecessary. If a bulb fails in less than one year, a single bulb will be replaced. If a bulb fails after one year, but still within the warranty period, we will issue a set of two bulbs to ensure color consistency.

If you have owned the product for more than 45 days, we are unable to issue a refund in lieu of a replacement. 

If a product has been discontinued, we will offer the current equivalent of the same product and offer a discounted price on the second unit to match. If no equivalent exists, we can provide store credit equal to your original purchase price. 

We will cover shipping charges if the product has failed within 30 days. After 30 days, customers are responsible for shipping charges relating to the warranty claim. If expedited shipping is required, please let us know as we can discuss the additional costs with you. 

We do not have a confirmation that a product fits your vehicle, it may not be listed. That does not mean we do not have something that should fit. Please contact us directly to have a list of recommendations offered to you. 

We offer on site installation services at our facility in East Hanover, NJ. Please be mindful that generally we are booked 2-3 weeks in advance. We only take a limited amount of installations per week. Please call in during business hours to schedule your appointment. You will be sent a Google calendar invite and it MUST be confirmed through email in order to have an appointment with us.  If you cancel your appointment, you will be provided a new date which may be a few weeks later than your original requested date. If you miss your appointment without giving us any notice, please do not contact us to reschedule. 

Billable labor rate is $165/hr and it is charged accordingly to how long we spend with your vehicle. Minimum charge for each visit is 1/2 hr. Each installation will require a different amount of time so you will generally be given an estimate at the time of you booking an appointment. If no estimate is provided, please ask for one when arriving on site so there are no surprises. 

Most installation guides are now digital. We also have great videos on our YouTube channel if you want some extra tips and tricks! Please contact us for assistance so you aren’t left frustrated and scratching your head. 

Your appointment is very important to Lightwerkz Global Inc., as it is reserved especially for you. We understand that  sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that  appointment time, and clients on our waiting list miss the opportunity  to receive services.  All "No Show" appointments will forfeit further appointment opportunities. 

GOOGLE CALENDAR INVITE CONFIRMATION 

When an appointment is requested, we will email you a Google calendar invite which MUST be responded to within 24 hours in order to secure your appointment. Please select YES to the invitation request. If the appointment is not confirmed through Google Calendar, we will cancel the request for service. If you are not confirmed on Google Calendar, you do not have an appointment with us. Please understand that it is your responsibility to confirm and to remember your appointment dates and times to avoid missing the service. 

Check our guide HERE