Shipping Protection by Route
-
FREE SHIPPING
*EXCLUSIONS APPLY -
FAST
ORDER PROCESSING -
HASSLE-FREE
WARRANTY & RETURNS
Visit route.com/sustainability to learn more.
Visit route.com/sustainability to learn more.
What is your shipping cutoff time?
Cutoff time is 1pm EST. Assuming we have all your parts in stock, the order should ship the same day. If you need a product by a specific date, please call us to find out if its possible to meet your deadline before ordering. Please be aware that there may be discrepancies with shipping calculators or “in stock” status of a product.
Will I receive a tracking number?
Of course! As soon as your order is shipped you will receive a tracking notification through email. You can also always log into your account and check the tracking information on the order.
Is shipping free?
Orders over $99 qualify for free shipping within the contiguous United States. *Services are excluded from free shipping. We will chose the most economic method. If you need a product as quickly as possible, always best to chose an expedited shipping option.
Return Window
We allow up to 90 days from the original purchase date to return your item for an exchange or store credit. If you wish to return the product for a refund, we allow up to 45 days from the original purchase date.
Shipping
Customers are responsible for return shipping costs, unless of course we made an error when we shipped out the order. Please contact us if an error was made, we can send over a return label to the email address on file to begin the exchange process.
Refunds/Store Credit
Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. Refunds can only be processed to the original payment method. Store credit will be sent through an email gift card, which you can apply to your next order with us.
Our standard restocking fee structure is outlined below. Please refer to our exchange and refund policies for important timelines.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.
Exclusions
If the part has been installed, and shows signs of use, we are unable to take the product back for an exchange or refund. Original Osram and Philips bulbs cannot be returned if the authenticity seal has been broken. Any special ordered item, such as a custom headlight conversion, is not eligible to be returned.
HID and LED bulbs are street legal in the USA for Fog Light use only. Not compliant with DOT / FMVSS108 and not street legal in the USA for Headlights. Legal for off-road use in Snowmobile and ATV headlights and off-road racing use only auxiliary or forward lighting. International street legality varies by country.
Note: This usage regulation is not unique to products found on our website. All LED and HID bulbs from all other brands, regardless of marketing claims, are prohibited from street use in halogen headlights in the USA. To find street legal LED headlight assemblies, click HERE.
Customer Reviews
The pins for the bcm broke while trying to install. Then 2 of them didn't click into the connector. I had to buy 2 complete harness kits to make one work. Not impressed.
Everything arrived as described and works great!
I stumbled upon Lightwerkz while doing some research on a significant face-lift for my 2013 Porsche Boxster. After reading reviews from a lot of different sites, not just Lightwerkz, I decided to give it a go.
As part of the face-lift, Lightwerkz replaced the UV-damaged and rock-pitted headlamp lenses.
Communication was timely and professional. The service was everything they said it would be, was completed ahead of schedule, and shipping from Alabama to New Jersey and back was flawless. The new lenses look look like the car just rolled off the lot. To keep them that way, and as part of the same facelift, they now have ppf protection.
At $800 a pair, the lens-replacement service isn't inexpensive....until you consider that it's less than a quarter the cost of replacing the headlamp assemblies.
It was money well spent for me and well-earned by Lightwerkz. I would work with them again in a heartbeat.
I was partly skeptical, partly hopeful about what I saw on YouTube and in reviews. During the initial phone call I was put at ease. My questions were all answered and they provided very detailed instructions for sending my 2017 991.2 lights to New Jersey. It was a quick 4 day turnaround and the lights lit look brand new. The local Porsche shop that removed/returned the lights were blown away.
Highest recommendation, zero regrets snd I saved about 10K.
They arrived when expected and they work as advertised. No complaints. There’s a few YouTube videos on how to install which was very helpful.
